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To the editor:
If I could write a letter to our riders at North America’s largest transportation system, the MTA, it would go something like this:
Everything here is not peaches and cream as much as management states. There is much within the system we do not and cannot control. We certainly do not determine the toll or fare increases. We are not rich. Many live paycheck to paycheck. We try the best we can everyday.
All we want to do is go to work and then come home exactly how we came in. We want to be safe and sound while helping as many people as we can. Many times we lack needed details to deliver correct information to riders and for that we apologize.
We understand that the system is often cumbersome and bureaucratic. We often feel the same way but our insight or opinion on how to make the system better is not heeded.
We often do not feel represented or respected. We get it from all sides. Often we are not defended and are often injured. We are the face and workers of transit.
Our jobs are dangerous and often hazardous but we try our best to deliver as much service as we can and make sure everyone gets to where they have to go under all conditions and situations. We are forever grateful for your kindness.
The writer is a bus operator.
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Wednesday, September 13 Report this